Frequently Asked Questions
Do your tents need to be waterproofed by the customer?
No. Our tents are made of waterproof material, and all seams are factory tape sealed.
How do I clean my tent?
We recommend warm water with mild soap such as Nikwax Tech Wash, and a soft sponge. Do not use harsh chemicals or bleach. Never put your tent in a dryer! Tent materials must be allowed to air dry completely in order to avoid mildew stains. Mildew is a tent's worst enemy and will cause irreversible damage. Mold and Mildew damage is not covered by warranty.
How much wind can your tents withstand?
Our trailer tents and shelters are rated to easily withstand 15mph sustained winds and up to 30mph occasional gusts when properly staked and with use of all guy lines. Damage due to excessive wind is not covered by warranty.
How do I care for my zippers?
Zippers can wear over time, but you can extend the life of your zippers by keeping them clean and inspecting them regularly. Compressed air is an excellent way to clean your zippers, along with a paint brush or similar type brush. Zipper lubricant is also a good idea to have on hand and to apply a couple times per season. Silicon zipper lubricant spray is also recommended. Rubbing soap on the zipper chain is not recommended, as it tends to collect dirt and other debris which can lead to zipper deterioration.
Do I need to use guy lines?
You should always deploy all stakes and guy lines immediately after setting up your tent, even if the current conditions are calm. Stakes and guy lines are critical to proper performance - you never know when a gust of wind will sneak up.
Do your tents use real no-see-um mesh?
Yes. There is a difference between "no-see-um grade" and true, 24 stitch per inch, no-see-um poly mesh. PahaQue Wilderness always uses the highest-quality materials available.
What is included with your tents and shelters?
Everything you need to set up your shelter is included with every item we sell. Along with the tent or shelter body and pole set, we also include complete sets of ground stakes, guylines, carry bags, rainflies (where applicable), and other accessories. Please see our product descriptions for a complete list of included items.
I don't see my trailer on your website, can you make a shelter for mine?
Call us toll-free at 888.700.TENT (8368) to discuss custom shelters and cover options for your trailer.
Why does it take 4 to 6 weeks for delivery?
Each of our custom trailer shelters are hand built to order, as the orders are received. Orders can be expedited for a 10% upcharge. Please call 888.700.TENT (8368) with your order # to learn more about expediting your order.
How do I know which size of keder rail I have on my R-Pod?
If your trailer is model year 2011 or newer, you have the 14mm keder rail. This refers to the inside diameter. If your trailer is from before 2011, you could have either the 14mm or the 9mm. An easy way to tell is to simply look at the end of the rail. 9mm is about the diameter of a pencil. 14mm is over half an inch.
Where are your products produced?
All items on the PahaQue Custom website are proudly built in the USA in our Poway, California facility.
What type of fabric are your covers made out of?
Our trailer covers are made of heavy-duty 600D (denier) MagnaTuff™ fabric and is fully waterproof. Our covers include a 3 year warranty on the MagnaTuff™ fabric. We also use #8 or larger nylon coil zippers with corrosion-resistant nickel sliders on all cover door openings.
What colors are available for your various shade shelters?
At any given time we have 10+ colors available but this changes from time to time and not all colors are available for all items. Visit individual product pages to see which colors are offered for each item.
What are your Product Return and Order Cancellation Policies?
We want you to be completely satisfied with your purchase, therefore our return policy is simple; if you are not pleased with your PahaQue product you may return your product within 30 days of receipt. A refund will be issued, minus a restocking fee of 15%, in the same manner as the order was paid. Returns are not accepted after 30 days. Return shipping for items being returned for refund to PahaQue is not covered by warranty.
*Note: This applies to items purchased directly from PahaQue only. All other returns must be arranged with the dealer where you made the purchase.
PahaQue Custom, Inc., produces custom items to order. Therefore, orders can only be canceled within 3 days of the time of order. Orders canceled after that time will incur a 50% cancellation and restocking fee.